Shipping, Returns & Warranty

Delivery and timing

• Tissue boxes, organizers, and the folding, C-shape and nesting tables: 1 to 3 working days in Cairo and Giza, and 3 to 5 working days in other governorates.
• Other furniture pieces (chairs, consoles, the other tables and the trolley): a week in Cairo and Giza, and two weeks in other governorates.
• The timing is shown on each piece's page before you order.

Shipping fees

One fee for the whole order, based on the type of pieces. If the order includes a furniture piece, only the furniture fee applies.

Payment and inspection on delivery

• Pay on delivery across Egypt: cash or card to the courier, after you inspect the piece.
• You can also pay with Instapay.
• Open the box in front of the courier and inspect the piece before you pay.
• If you find a break or an obvious defect, you do not have to accept it. Contact us right away.

If the piece arrives with a problem

• Contact us within 48 hours of delivery on WhatsApp 01042087342, with photos of the problem and your order number.
• We replace it with a sound piece, or refund you in full.
• Shipping costs in this case are on us, not on you.

14-day returns (change of mind)

• You have 14 days from delivery to return the piece if you change your mind.
• The condition: the piece is unused, and in its original box and packaging.
• Return shipping in this case is paid by the customer.
• Once the piece reaches us and we inspect it, we refund you within 3 to 7 working days.
• We cannot accept: a piece that has been used, broken or scratched after delivery, or sent back without its original packaging.

One-year warranty

• Every piece carries a one-year warranty from the date of delivery against manufacturing defects.
• The warranty covers manufacturing defects only. It does not cover breakage, scratches or any damage from use.
• To make a claim: send photos and your order number on WhatsApp 01042087342.

Caring for acrylic

• Wipe with a microfiber cloth, using water and mild soap.
• Keep away from alcohol, chlorine and glass cleaners.
• Keep away from very hot surfaces.

How to request an exchange or return

1. Send your order number and photos of the piece on WhatsApp 01042087342, or to hello@hanayahome.com.
2. We reply with the next step: exchange or return, and how we collect the piece from you.
3. For returns: once the piece reaches us and we inspect it, we refund you within 3 to 7 working days.